Frequently Asked Questions

Q?

How does ARRA Broadband work?

A.

ARRA Communications is a fixed wireless broadband provider. ARRA has designed and built its own network. Instead of using a phone or cable to deliver your broadband, ARRA uses wireless technology to connect your premises to the internet.

Q?

Do I need a phone line?

A.

No, ARRA Communications operates a fixed broadband network so it is completely independant of any other services or providers you may have.

Q?

What are the download limits?

A.

ARRA Communications offers an unlimited service to all of our customers with a set monthly fee. In the best interest of all of our customers, we do operate on a fair usage policy as outlined in our terms and conditions.

Q?

How do I know if my premises will get a signal?

A.

A number of factors determine if you can receive ARRA Broadband: A clear line of site to one of our access points and the distance between your premises and our access point. Any obstructions between your premises and our access point, such as trees, mountains, or any other obstacles will affect your connection and may result in a loss of signal. All of this will be tested by our personnel before we proceed with the install.

Q?

How do I sign up for ARRA Broadband?

A.

You can contact ARRA by phone on 061-514513 or by email to sales@arra.ie and one of our sales personnel will take your contact information. We do request that you have either your Eircode or your GPS co-ordinates available when you contact us so that we may add your to our network mapping software. If the test mapping is successful, we then arrange to have an engineer visit your premises in order to do a survey of your connection before installation. If both the mapping, and the survery are successful then we can proceed with the installation process.

Q?

What is the installtion process?

A.

Upon a successful site survey, an ARRA Communications engineer would install a small Wireless Networking Device (CPE) to your premises. The CPE then connects to one of our Access Points and onto the ARRA Network. The CPE is then wired into your premises so that you may connect devices internally. The ARRA installation process includes a wireless router which will allow you to connect multiple devices to the internet simultaneously.

Q?

How do I pay my install fee and ARRA monthly bill?

A.

Your install fee can be paid by cash or cheque on the day of the install. Alternatively, if you choose; we may take your your installation fee with your first months subscription fee. Two payment methods are available, direct debit or yearly in advance. We currently do not have the option of card payments.

Q?

How can I change the package I am on?

A.

If you wish to upgrade or reduce your broadband package, you can simply call us on 061-514513 and we will make the requested ammendments to your account. Email confirmation will be required in order to process your request.

Q?

How do I change my Direct Debit details?

A.

If you wish to change your payment details, please call our office on 061-514513 and we will provide you with a new Direct Debit form in order to authorise the charge. Alternatively, you can download the Direct Debit form from our website by clicking here and posting it in to the ARRA Communications, Boru House, Ballina, Killaloe, Co. Tipperary. Please contact us BEFORE posting the updated form as we will have to provide you with your account code. Failure to have a valid account code on the form will result in your account reminaing unchanged.

Q?

What date will my bill be due?

A.

ARRA Communications have a set date for payments which is on the 2nd of each month. If the 2nd happens to fall on a weekend or bank holidy, the payment will be taken the next working day.

Q?

What happens if my direct debit fails?

A.

If your direct debit fails you will receive a text message/email from our accounts department letting you know of the missed payment. This can be paid on the following months direct debit run or by bank transfer. If the payment is missed frequently this will result in a €5.00 charge to your account for each subsequent missed payment, or if very frequent the account will be suspended with a €20.00 reconnection charge applied.

Q?

How do I cancel my account?

A.

Once your 12 month contract period is complete, you can simply call us on 061-513513 or email us at sales@arra.ie and we will organise the cancellation of the account.